Pharmacy dispenser position balances Scientific rigor and Customer Service. It combines scientific knowledge and technical skills. 
At the core of the pharmacy, this healthcare professional plays an important role in dispensing medications and managing daily operations.Pharmacy dispenser : A Key Player in Public HealthUnder responsible pharmacist's supervision, the pharmacy dispensers perform several crucial tasks. First, they ensure strict adherence to doses and hygiene standards when preparing medical prescriptions, in compliance with GDP (Good Dispensing Practices)  and GPP (Good Preparation Practices).
Their deep knowledge in medications allows them to translate prescriptions into the right and sufficient number of boxes or vials, while watching any medication interactions, and taking care of right dosages in coherence with different patient profiles.Stock Manager and Customer AdviserBeyond their technical role, the pharmacy dispenser is also a skilled inventory manager. He / She eliminates expired products, checks deliveries, and ensures medications’ availability.
In direct contact with patients-customers, he/ she is a knowledgeable adviser, explaining conditions for a good treatment compliance and providing advice on parapharmacy products.Profession Challenges and EvolutionHowever, the pharmacy dispenser mission isn’t without any challenges.

Days are often long and intense, with significant customer interaction, sometimes requiring irregular hours, including evenings, and weekends. Moreover, the responsibility involved in dispensing medications requires constant and continuous focus.
Towards an Evolution of the ProfessionDespite these challenges, the pharmacy dispenser profession is evolving. Relational aspect is gaining importance, with an increasing demand for empathy and advice from customers.
Dispensers are now more involved in customer relations, going beyond simply dispensing medications.

INVOFFICINE: The Digital Revolution Serving PharmaciesIn this wave, digital tools do play a crucial role. INVOFFICINE, the intelligent document management software, is specifically designed for pharmacies.

By simplifying document management, from prescriptions to invoices, INVOFFICINE frees up valuable time. The application not only reduces administrative burden but also enhances the quality of customer service.Conclusion: A Synergy for the Future of PharmacyDespite its challenges, the pharmacy dispenser profession remains at the heart of the healthcare system. Its evolution towards a more customer-oriented role creates a perfect synergy with innovative solutions like INVOFFICINE.

Together, these elements outline a future where the pharmacy, as an essential player in public health, combines tradition and technology to offer optimal and premium services to its customers.

Dec 2023